In general terms, information about your license is collected and stored so that we can provide support, as needed. Information is also collected when you purchase software. We do not collect or store any data that is considered to be sensitive personal data, as defined by the European General Data Protection Regulation (GDPR).
When you purchase a license for one of our programs, your name, institution, and mailing address are stored in our Registered User Database, along with the program serial number and concurrent key number, if applicable. This information is used to identify the licenses you hold and to approve upgrade pricing for you. This information will be retained as long as your license is supported.
Starting with the release of Clone Manager 10, software licensing and on-line purchasing will be handled by partner companies who will handle your data in a way that follows best practices for GDPR.
Starting with version 10 of Clone Manager, our licenses will be issued and activated for us by a third party. During the activation process, your license number and hardware key will be captured so that an updated license file can be generated. The license support module in Clone Manager 12 and SciEd Web Share will contact the licensing partner from time to time to update your license file to ensure you have a current license. This partner company will share license data with us so that we can continue to provide support for you.
Licensing partner privacy statement:
https://www.softwarekey.com/resources/softwarekey-data-processing-addendum
On-line purchasing will be handled by another partner company, our e-commerce reseller, and this company will collect shipping information and often credit card data. This e-commerce reseller will provide us with information in connection with your purchase to allow us to identify the purchase, provide you with detailed license information, and provide technical support if needed.
E-commerce reseller privacy statement:
https://fastspring.com/privacy
https://www.mycommerce.com/privacy-policy/
Other than our licensing and e-commerce partners, we do not share your information with anyone else and we do not use it for marketing purposes.
Scientific & Educational Software (now Sci Ed Software LLC) is a member of the Microsoft Developers Network. The Clone Manager 12 and SciEd Web Share software are digitally signed to ensure you that the software came from us and that it has not been altered after publication. The certificate is issued by Sectigo RSA Signing CA and can be viewed by right-clicking on the Clone Manager or Web Share application executable file and selecting digital signature details.
Our web site is hosted by an internet service provider and is secured using 256 bit encryption. For the purpose of site management, information is collected by this service provider through standard web logs and made available to us using standard AWStats or WebTrends reporting software. This information includes general statistics about visitor sessions (number of hits, page view, visitors per day, files downloaded), search strings used to find our site, and the browser and platform in use.
E-mail sent to Sci Ed Software LLC may be read by several individuals and is stored until we can respond to your question or resolve a technical problem that you have encountered. If you request information about a product, we may contact you at another time to inform you of a new version or a limited-time upgrade offer. Your name and e-mail address is not used for other marketing purposes and we do not share this information with any other parties.
The Clone Manager suite of programs will use your molecular biology data to present visualizations of your data and to perform analyses that you select. Clone Manager does not share your data with any 3rd party.